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Who is liable if my van arrives damaged?

The nature of the driven delivery means that there is a small chance for your van to suffer minor – mostly cosmetic – damage on its way to you, like stone chips or scuffs.

However, this is extremely rare.

When your van arrives, you’ll have an opportunity to inspect it before signing any handover documents. We’re confident your new van will arrive in excellent condition, but this is your chance to note down anything you’re unhappy with.

As long as the damage is recorded on the delivery note, the dealer is liable to cover it.

Because you need to return the van in an acceptable condition, it’s your responsibility to make sure the car is repaired at an approved dealership – but you won’t have to foot the bill.

Should the van arrive in conditions that prevent you from inspecting it properly (darkness or rain for example), make sure to note this on the delivery sheet and inspect the van as soon as possible.

If you drive the van yourself before reporting any damage – indicated through mileage increases after delivery – we’re unable to take liability if it’s not noted on the handover documents.

And if the damage is not noted on the delivery sheet or repaired before the van is handed back, you may be liable to cover the repair cost.

It’s also worth noting that even if you’re happy with the van in the condition it’s delivered in but note delivery damage, the funder will still need you to arrange the repairs.

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