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Reviews

4.9/5

Independent Feedback based on 910 verified reviews.

Feefo Platinum Service
Trusted Customer - 9th December 2023 - Order for MERCEDES-BENZ EQC ESTATE EQC 400 300kW AMG Line Premium 80kWh 5dr Auto

Excellent customer service

I'm delighted to share my positive experience with this Carparison, Their dedication to providing my new Mercedes in my preferred colour truly showcases their commitment to customer satisfaction. From start to finish, they were a pleasure to deal with. A real breath of fredh air. Thank you


Trusted Customer - 9th December 2023 - Order for TESLA MODEL Y HATCHBACK RWD 5dr Auto

Carparison is the best

The team has always been above and beyond during the sales phase as well as the after-sales phase. Indeed, Tesla delivery wasn't easy but I felt listened to and fully supported. Thank you Carparison, you're the best.


Trusted Customer - 8th December 2023 - Order for VOLVO XC60 ESTATE 2.0 B5P Core 5dr AWD Geartronic

Very Professional

Very efficient and great communication throughout the whole process


Trusted Customer - 8th December 2023 - Order for MERCEDES-BENZ EQC ESTATE EQC 400 300kW AMG Line Premium 80kWh 5dr Auto

Professional and efficient service. Very well structured and street free process.


Trusted Customer - 7th December 2023 - Order for MERCEDES-BENZ EQC ESTATE EQC 400 300kW AMG Line Premium 80kWh 5dr Auto

Vehicles are always delivered on time and a robust and friendly handover

Tom Harding always goes the extra mile to help and support even when on annual leave. Communication is good with regular updates that we have never had to chase, we have 5 vehicles through the company


Trusted Customer - 7th December 2023 - Order for SKODA ENYAQ IV ESTATE 150kW 80 Loft 82kWh 5dr Auto [125kW]

Great company to deal with, keeps you informed at all stages.

Great staff, very helpful and informed


Trusted Customer - 1st December 2023 - Order for MERCEDES-BENZ EQC ESTATE EQC 400 300kW AMG Line Premium 80kWh 5dr Auto

First time leasing

This is the first time I’ve leased a vehicle and it’s been an enjoyable process with Carcomparisn taking care of everything. Thanks & well done.


Trusted Customer - 1st December 2023 - Order for MERCEDES-BENZ EQC ESTATE EQC 400 300kW AMG Line Premium 80kWh 5dr Auto

the easiest lease I've ever taken...hats off to Carparison

This was the easiest lease I've ever taken! Ben managed the quotes on a Mercedes EQC, adjusting according to my needs. The online service for applying and signing documents was brilliant - no paper scanning or posting bank statements etc that some other providers need. Quick handoff to lease company and the delivery by Mercedes went without any hitch. I can't ask for more! This was my second lease from carparison, the last being in 2019.


Trusted Customer - 30th November 2023 - Order for MERCEDES-BENZ EQC ESTATE EQC 400 300kW AMG Line Premium 80kWh 5dr Auto

5*

5* would highly recommend. Didn't feel pressured into making a purchase. The team were really knowledgeable.


Trusted Customer - 30th November 2023 - Order for MERCEDES-BENZ EQC ESTATE EQC 400 300kW AMG Line Premium 80kWh 5dr Auto

Excellent from start to finish, price unreal and delivery was first 4-6 weeks, car got delivered in two weeks!


Trusted Customer - 29th November 2023 - Order for VOLKSWAGEN ID.4 ESTATE 150kW Style Ed Pro Perform 77kWh 5dr Auto 125kW Ch

Poor service when things went wrong.

Problems with delivering a service can happen and it’s how you resolve the issue with the customer that’s important. Unfortunately the service from Carparison has been awful and its still not been resolved. When the date for delivery was delayed with no new date given at 4pm on the Friday before it was due on the Monday I asked for help in getting a hire car to ensure I could do the school run and planned hospital visits. No help was provided so I had to arrange it myself. I then got a new date for delivery but got a call 10 minutes after agreed time saying it wasn’t coming. Again I asked for help. None was offered. I had to spend approx. £750 on hire cars and have constantly had to chase repayment, no proactivity and generally emails were ignored by the team. I was a returning customer and the price was actually more expensive, I returned because I thought I could trust the team. Looks like I was wrong. I’ve been promised a full refund but I should not have been out of pocket when it wasn’t my issue. They shouldn’t have taken responsibility and got things sorted. I’m sure lots of things were happening behind the scenes but from my point of view, I had to chase at every stage, I had to sort the issue of getting a car myself and then chase to get my refund, I asked for compensation due to the stress caused but this wasn’t addressed. I have escalated my issue to the Head of Sales and was promised a call the same day. I guess they were too busy.


Trusted Customer - 27th November 2023 - Order for FORD FOCUS HATCHBACK 1.0 EcoBoost Hybrid mHEV ST-Line 5dr

Happy with my new car

Great communication throughout the order to arrival process


Trusted Customer - 27th November 2023 - Order for MERCEDES-BENZ EQC ESTATE EQC 400 300kW AMG Line Premium 80kWh 5dr Auto

Great communication

Great communication, and a product at an amazing price.


Trusted Customer - 25th November 2023 - Order for VOLKSWAGEN GOLF HATCHBACK 2.0 TSI GTI 5dr DSG

The people were great to deal with. Really helpful and knowledgable!

First time leasing a car and each member of staff I spoke to was extremely knowledgeable and helpful. They were able to answer all my questions and the process of getting the car was pretty seamless. However, it was the conduct of the staff that really impressed,

Jasmine, Vanparison 2nd December 2023

Good morning, thank you very much for your kind review. The team are delighted to hear your comments! Best wishes, Jasmine


Trusted Customer - 24th November 2023 - Order for NISSAN QASHQAI HATCHBACK 1.3 DiG-T MH Acenta Premium 5dr

Excellent value, wonderful service and great communication

The prices were very competitive, the process of selecting and setting up the agreement was simple and the communication both by phone and email was great. Their systems are efficient and clear.


Trusted Customer - 18th November 2023 - Order for NISSAN QASHQAI HATCHBACK 1.3 DiG-T MH Acenta Premium 5dr

Great process

Really easy process. Great staff, very attentive. Really pleased


Trusted Customer - 16th November 2023 - Order for BYD ATTO 3 HATCHBACK 150kW Design 60kWh 5dr Auto

Excellent

Excellent service from initial phone call to car delivery. All questions promptly answered from Tom & Laura. Highly recommend


Trusted Customer - 13th November 2023 - Order for MERCEDES-BENZ EQC ESTATE SPECIAL EDITION EQC 400 300kW AMG Line Edition 80kWh 5dr Auto

Above and Beyond

I have to say that I wish all business's were as efficient and easy to deal with as Carparison. I dealt with Chris who was just amazing. I changed things constantly and he didnt complain once in fact the exact opposite always making sure I was getting the best deal. I can't thank you enough for making this such an easy transaction in the midst of my very busy day to day job. Highly Recommend the whole team.


Trusted Customer - 9th November 2023 - Ford Puma Hatchback

Excellent communication from initial contact, through to post-delivery. When I had a query, it was resolved quickly.

Kirsty Fallon, Vanparison 11th November 2023

Good morning Clive, thank you for taking the time to share your positive feedback. We always aim to provide a 5* experience, so if you would like to share any further detail with us on how we can improve our service, please do let us know at [email protected]. Wishing you many miles of happy driving in your new car! Best wishes, Kirsty


Trusted Customer - 9th November 2023 - Order for FORD PUMA HATCHBACK 1.0 EcoBoost Hybrid mHEV ST-Line 5dr

Excellent service with all the dealings and correspondence we have had with the team

Helen, Vanparison 10th November 2023

Thank you very much for a wonderful review. We hope you are enjoying your new vehicle. Best wishes, Helen