What is the 14-day cooling-off period?

This is in accordance with the Consumer Contracts Regulations and starts from the point you sign the order form for your new lease van.

There is a chance that your van will be delivered during the cooling-off period because in-stock vehicles can arrive within 10 working days, though many vehicles will take longer.

If you’d like to cancel your order within this cooling-off period, you need to let us know. You can email or post Vanparison a clear statement in writing to either [email protected], or via post to:

Vanparison Ltd

Stratford House

Waterbridge Court

Marsh Barton

Exeter

EX2 8EX

We ask that you include your full name, address, and the details of your order.