Can I dispute end-of-lease charges?

Reputable brokers are overseen by the BVRLA.

The BVRLA state that end-of-lease charges apply when the lease van (or its equipment and accessories) isn’t used/maintained/looked after properly. As the funder will have to rectify the damage or replace missing items, the additional charges act as compensation.

Your funder will arrange to collect the van at the end of your lease.

A trained assessor will look at the van and any paperwork to make sure the contract terms have been met. They’ll list any charges in their report, and you’ll need to sign that you're happy with this. 

You have the right to dispute any charges with a leasing company that is a member of the BVRLA.

If you do want to raise a dispute, make sure you mark any objections on the assessor’s report before you sign it. You’ll then need to get an independent engineer to assess the van – their findings will be final, and if agreeable with you, any charges will be refunded.

You won’t be charged for any damage covered by the BVRLA’s fair wear and tear guide, which takes into account the age and mileage of the van.