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4.8/5
Independent Feedback based on 2454 verified reviews.
Excellent car
Was very good
We’re so pleased that everything went smoothly for you! Thank you for taking the time to share your feedback and we wish you the very best with your new car. Best wishes, Jasmine
Nice easy process from start to finish
Nice easy process from start to finish with help from Roisin The handover from John was perfect and he was very informative
We’re delighted to hear that you found the process nice and easy from start to finish, that’s exactly the experience we aim to deliver. Enjoy your new car! All the best, Roisin
Poor delivery process of a new vehicle
The car delivered had a soiled back seat and a week later I discovered that. The SIM card was not activated and hence no cellular data till it is done. You don't deliver cars till this is done. I have been ping ponged between you, Arval & a local BYD dealership to get it activated which was your responsibility via Arval- very poor show & little customer care. I am now booked with Watford BYD dealership for the 9th of February (earliest date) which is one since delivery.
Thank you for your 2* feedback. I have taken the time to look at your journey pictures you kindly supplied and agree that the marking on the rear seat does not align with the standards we expect from our dealer partners. As your broker we do not have the functionality to activate your BYD sim but do agree your supplying dealer should have done this prior to delivery to save you any inconvenience, We have already fed your comments back to your supplying dealer and can only apologise on their behalf again and apprecaite they have now sent you a waiver letter as this was your chosen option. If we can be of any help within our remit, please reach out to the team. Best Wishes Steve
Very Happy
Good price, great comms, easy process, kept informed, help available when needed.
We’re so pleased that everything went smoothly for you and that you found the process easy and well communicated throughout. Thank you for taking the time to share your five star feedback, and we wish you the very best with your new car! All the best, Roisin
Amazing service, from my first enquiry to getting car delivered. I dealt with Courtenay and Roisin who were both very helping in answering all my questions and keeping me updated through every step. I’ve never leased a car before so wasn’t really sure the process, service I received made everything so stress free !
Thank you so much for your amazing five-star review! We’re delighted to hear your first leasing experience was smooth and stress free from start to finish. Providing excellent customer service is at the heart of our business, and I’m so pleased that you found this to be the case. Wishing you many happy miles in your new car! I’ll be sure to pass your kind words on to Courtenay as well. All the best, Roisin
Excellent service, good communication throughout the process.
Thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! All the best, Courtney
Simple, responsive and a great deal
Simple process, responsive people and a great deal. Thank you! Cian was very helpful.
Thank you so much for your kind review. It was a pleasure to assist you and if we can help with anything in the future, please do get in touch and we'll be happy to help! All the best, Courtney
Great service
Very supportive
Thank you so much for the 5* review! We’re so glad you enjoyed the experience with us. All the best, Courtney
Recent experience with BYD
Happy with the service and price but was disappointed that my car took 6 weeks to be delivered when I was told when placing the order that it would be 3/4 weeks. The delivery service by CWC was 10/10. It would have been nice to have received a call/message to see have the delivery went. Other than a request for this survey I’ve had nobody asked how the delivery went.
Thank you for your honest 4* feedback. We sincerely apologise that your vehicle delivery exceeded the initial 4 week timeframe due to delays at the supplying dealer's end. Additionally, we agree that you should receive a follow-up call after delivery to ensure it all went smoothly. Therefore, we have shared your feedback directly with the supplying dealer to help improve the overall customer journey. We hope you're enjoying your new vehicle, and please don't hesitate to contact us if you need anything in the future.
Efficient and easy to get hold of to ask a question.
Thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! Best wishes, Courtney
Simple and straightforward
Thank you so much for the 5* review! We’re so glad you enjoyed the experience with us. All the best, Courtney
Helpful
Very informative
Hi Tony, thank you so much for your 5* review, we're delighted that you thought we were helpful and informative. We hope you love your new vehicle! Best wishes, Jasmine
Very good service with a friendly touch.
Kept informed by helpful, polite and friendly staff during order and delivery process. Delivery was friendly and informative, only slight complaint was that I couldn’t see if there were any scratches/damage as it had very muddy wheels, alloys and side panels - could have been given a quick wash at the local jet wash. Inside was mainly clean, few flecks of something on centre console but overall good. Set up vehicle easily and it is charging well. Only issue I have had is today on way home the screen kept cutting out and going dark along with my phone call.
Thank you very much for your fantastic 5 star review! We’re so pleased to hear that you found our team helpful and polite - that really means a lot to us. We’re sorry to learn that your vehicle arrived dirty and that you’re experiencing issues with the screen. I’ll be sending you an email shortly so we can get this resolved for you as quickly as possible. Best wishes, Jasmine
Cannot praise Carparison highly enough
This was my first experience of dealing with car leasing. I was so impressed with Carparison from my first call to the delivery of the car. All questions were always fully answered and I was enjoyed the process.
Hi Alan, thank you so much for leaving us this review, your kind words are much appreciated. It is certainly our aim to be the best, so we are thrilled your experience matched up to that! If we can help with anything in the future, please do get in touch. All the best, Courtney
Very good service from every staff member I dealt with
Thank you for providing your feedback. We are thrilled that your first leasing experience went as smoothly as could be and we really hope you enjoy your new car! Best wishes, Jasmine
Very efficient
Very efficient I was dubious as had never used N online service before so thought it would be a nightmare to contact someone but replies to my emails were speedy
Thank you for your kind review. We’re really glad our quick replies helped put you at ease and made your first experience with an online service a positive one. Enjoy your new vehicle! Best wishes, Jasmine
Excellent Service
Excellent feedback and support through the entire process. I have already recommended our son
Thank you for your wonderful review. We’re delighted to hear you felt well supported throughout the process, and we really appreciate you recommending us to others. Enjoy your new car! Best wishes, Jasmine
First time lease and I'm happy!
Very easy to arrange despite it being my first lease experience. Friendly and informed staff who answered my questions confidently and honestly. A simple process and my questions were responded to quickly. It helped having female call staff as they were more approachable.. Delivery was successful, although the driver was hard to understand when I asked him questions when checking the vehicle. Very happy with the car and the service. Would recommend.
Thank you so much for the 5* review, your kind words are much appreciated. We are thrilled that your first leasing experience went as smoothly as could be and we really hope you enjoy your new car! If we can help with anything in the future, please do get in touch. All the best, Courtney
Good service
Was easy. The guy brought the car as first drop of the day and it was all sorted by 8.30am Communication good throughout
Thank you so much for leaving us this review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! Best wishes, Courtney
Really smooth and easy process
This was a very smooth and easy process. I like it when you are able to have named customer support staff to contact. Kira, could not have been more helpful when I had questions. All went through very well, great communication which were easy to follow. Car arrived yesterday - excellent service and also I feel I got a really good deal on my Hyundai
Thank you for your kind words, Alan. Providing excellent customer service and great communication is at the heart of our business, and I’m so pleased that you found this to be the case. Wishing you many happy miles in your new car! All the best wishes, Roisin