Last updated: 16 September 2026, 12pm
We're experiencing disruption to our phone lines today and some calls aren't getting through.
What this means
If you've tried to call us and couldn't connect, or your call dropped, we may not have a record of it. Email and website enquiries are unaffected and are reaching us as normal.
What to do
The surest way to reach us today is via email at [email protected] or through the website as usual.
Thank you for your patience, and sorry for any inconvenience caused.
When will it be resolved?
The issue is external, but we're told a fix is in place and they are now rolling it out to all customers. We'll update this page as soon as we know more, and again once we're back to normal.