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4.8/5
Independent Feedback based on 1275 verified reviews.
I found them friendly and helpful. I felt that I was a valued customer.
Excellent communication
Very efficient, great communication very smooth process with plenty of support if needed.
Fabulous to deal with.
Excellent service from Sam initially with the inquiry and quotation. The level of service carried right through to the delivery. Brilliant ! Love the car also.
Very professional and prompt service
Every time I asked a question or needed something they were.very responsive and responded immediately.
Pleasure to deal with.
Sorted out two lease vehicles for our company, had nothing but a great experience.
Recommended
Great choice of cars at good prices. Communication good throughout process.
Thank you so much for your kind review, Wendy. And for bearing with us while the dealership got your car ready for delivery. We’re so glad to have been able to help and wish you many happy miles in your lovely new ORA 03. Best wishes, Charlotte
Were fine until delivery day, then not so good.
Try answering emails after delivery would be a start. Before delivery fine after not so good. In fact very poor waiting three days for answers I have now found out myself!!!
Thank you for your feedback and we’re sorry that you feel let down after delivery. Your Customer Experience Champion, Lauren, is aware of your frustration and has responded to you this morning. We would like to get back to you much quicker than this but the team are currently dealing with an unprecedently high number of queries, so I’d recommend calling if you need an urgent response. We hope you now have the answers you need and we’re sorry again that we couldn’t get to you more quickly. We are here if you need us, and we hope you continue to enjoy your new car. Best wishes, Charlotte
Outstanding service, epic team
The carparison team were fantastic, helped with all queries and went above and beyond when dealing with 3rd parties. Over the course of the leasing process I dealt with numerous carparison staff and all were excellent. This is the way customer service should be done
What a pleasure working with Carparison
Well, from the sale process to the constant updates to the delivery of the vehicle, I've had a memorable experience working with the team, even challenging the finance company for their wrong request around EU driving licenses.
Very friendly and efficient service.
Thank you for your review and kind four stars! We do always strive for top marks, so if there is anything we could have done to improve your experience, please do send this through to us at [email protected] and we’ll review carefully. We’re all wishing you many happy miles in your e-2008 and are here if you need us. Best wishes, Charlotte
Kept me informed all throughout the process with regular emails. Polite and friendly communication
Professional, prompt and helpful - especially Lauren in the customer experience team and Sam Andrews in the sales team - they were both fantastic. I am leasing for the first time and I had a lot of questions for Sam - he dealt with them with a lot of professionalism and patience. Lauren was fantastic especially when there were difficulties with the delivery - she was prompt and helpful and advocated effectively and efficiently on my behalf.
Good Afternoon - thank you so much for taking the time to leave such a lovely review, myself and Sam are chuffed that you've had a pleasant experience with us. I'm so glad the car is now with you safe and sound (finally!) and I really appreciate your patience with the delivery issues we faced. If you need any further assistance with anything in the future, please do get in touch with us and we'll be happy to help. All the best, Lauren.
Very professional, efficient and excellent customer service. I had to chase down the car and your communication processes with dealer could be better. That explains one off top score!
Thank you for taking the time to leave us a review and for your four stars! I have reviewed your timeline and can see you called in for updates on a number of occasions, so I apologise that we weren’t more on top of this for you. Thank you for bearing with us during what has proved to be an extremely busy period! We really appreciate you taking the time to leave your feedback and wish you many happy miles in your new car! Best wishes, Charlotte
Perfect Delivery.
Everything went according to plan. The delivery driver was extremely courteous and helpful explaining everything about the car.
Quick response to any questions. Website easy to navigate.
All went well, and delivered when said.
All went well, just one mistake the dealer had given the wrong reg of the car which has coursed a lot of hassle with insurance of the car.
Good Morning, Chris, and thank you for your kind review. We’re glad you felt looked after but want to apologise again for the last-minute change in registration. It does sometimes happen, but it is always incredibly frustrating and we are very sorry for the extra work involved for you as a result. I think we are yet to receive the amendment charge receipt from you, but we’ll reimburse you as soon as we do so. We hope you continue to love your e-2008 and please get in touch if you need anything further. Best wishes, Charlotte.
Excellent service and I'd highly recommend.
Everything was really good. It went very smoothly, everyone was polite and nobody tried to pressure me. The signing process was all done electronically with no difficulties and the timetable was as stated. The only slight niggle that I had was that the car was not entirely as described. The advert said that the maximum range was 319 miles, however, this was for the car with 17" wheels, mine has 19" wheels and therefore the range is in the high 200's but quite a bit less that stated. I still have given five stars as I would definitely Carparison again and would have no difficulties recommending them.
Thank you so much for your review, and we’re chuffed to receive five stars despite the niggle you mention. And sorry for the delay in our response here – we wanted to take the time to review your journey carefully. I can see you enquired both directly through our website and through a third party, so it is hard to locate what has gone wrong. We continually review our customer experience and would want nothing other than you receiving the car you wanted, expected and loved. So, we’d welcome your further insight here to ensure we are doing our best by you and all customers. Please get in touch at [email protected] should you wish to, and we will review your feedback carefully. However, we appreciate you bringing this to our attention at all and we wish you many happy miles in your new car. Best wishes, Charlotte
Brilliant service !
Brilliant service! Carparison were friendly, efficient and professional! Any enquiry was responded to promptly and we kept up to date the whole way through the process!
easy, quick and competitive
quick to source a car, great regular communications and a seamless order to delivery experience
Excellent all round.
Excellent staff, all professional, knowledgeable and friendly. Great deal. Everything was clearly explained, and the process proceeded smoothly and efficiently.