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4.8/5
Independent Feedback based on 1689 verified reviews.
Polestar 3
The service for buying the car was fine but soon as it’s been delivered I can’t get hold of anyone. I have a car with no login id which I need for the app to get into the car and nobody is replying to any emails or giving me a call back.
We are sorry to see a 1* feedback, the app and login ID are supplied from your dealer. I have reached out to them internally and asked them to make contact with you. If you still don't hear from them please do get in touch with the team 01395 200333 and we will try to help. We are glad to see that your journey with us was as expected.
Very good service with all staff eager to carry out their part efficiently
Very good , it would be better to have an app though instead of constantly having to check through your inbox for important emails during the sign up process
Hi Paul, thank you so much for the glowing 5* review, we are delighted that you were happy with our service, and we hope that you're loving your new Jaecoo 7! We have lots of plans for development and hope to have a customer portal or app in place by the time you're ready for your next lease :) Best wishes, Jasmine
Good customer service
Service was great and each person I spoke to was incredibly helpful on the phone and also by email (particularly Lauren). The process was very slow and I think a little more transparency on the wait times would have been very useful at the start of the process and there were a few times when I had to chase for updates (Cian) as I was unsure why the process was dragging. On the whole, though, good service.
Thank you for your 4* feedback, we welcome all comments to enable us to continue growing. I have looked into your journey and can see the initial call was made 15/4, order form signed 1st May and your new car delivered 3rd June, total journey duration allowing weekends was 49 days. We appreciate this was just outside your 4/6 week window advised on the first call. I can also see that your supplying dealer did take longer than expected with pre-delivery checks. We should have reached out to you more by phone or email and made contact. We will learn from your journey. Enjoy your new car!
First lease car
From my first enquiry to the lease car arriving on my driveway was so easy. The staff kept me informed through the whole process and were friendly but really efficient Thank you
Hi Robert, thank you so much for your 5* review, we are delighted that you are happy with our service and we hope you continue to enjoy your new vehicle! Best wishes Jasmine
Fantastic service
The service was excellent. The team at Carparison kept me informed every step of the way and the process was very smooth.
Thank you for your recommendation. We are thrilled you enjoyed your experience with us and we really hope you continue to enjoy your new car. All the best, Courtney
Volkeswagen
Problems outwith their control but could have provided more feedback on what the problem was which delayed delivery by so many weeks
Thank you for your 3 * feedback Andrew. We are sorry your journey wasn't as smooth as we would of hoped. Whilst we will always try to provide timely & transparent updates where delays happen; on this occasion this was completely out of our control having to be reactive to VWFS updates as they were sent, unfortunately these updates were slow to release and once released were very fluid in their content. we appreciate this isn't ideal when your waiting on a new vehicle and have feed that back to VW. We hope you enjoy your new ID7 now you have it, we think and are sure you will agree it's an amazing car.
Disappointing experience
We had previously leased with Carparison, and i have to say i was disappointed with the service provided this time. It all started well, but unfortunately the employee we were dealing with left the company, and after that the correspondence seemed to go downhill
Excellent from the start .
The service I received was excellent from my first enquiry to the delivery of my new car.
Hi Lawrence, thank you so much for your kind 5* review! We are over the moon that you are happy with our service and we hope that you love your new vehicle. Best wishes, Jasmine
Dedicated customer experience champion
My dedicated customer experience champion (Jasmine) was assigned to me by yourselves. The introduction when placing an order says to contact them if you have any questions etc. I understand the issue with VWFS was beyond your control, but being without a vehicle and not knowing what was going on was stressful. Sadly on trying to contact my dedicated customer experience champion I was never able to speak to her when I phoned and never phoned me back if I requested to speak to her. This simply is a failure of your customer service that you promote so highly. Either don’t offer a single point of contact or ensure they are!! This was my first experience of leasing and really very disappointed with the whole experience.
Thank you for your 2* feedback Rory. I understand that the Customer Experience Manager has been in contact with you regarding your journey, apologised and explained circumstances surrounding your journey. Carparison customer service is of heavy focus within our business and we always strive to achieve the highest results at all times. We appreciate on your journey there were mitigating factors explained post journey. We will work harder, learn and continue to grow, with our customers at the forefront of all we do. We do hope you enjoy your new ID7
Superbly conducted
Excellent service and time to time updates. I got the car as I expected. All the team members have satisfactory replies. Many thanks
Thank you for this great review Onkarjeet, I'm thrilled you had a good experience with us! If you need anything in the future, please do let us know. All the best, Lauren.
Great swift and effective service
Fast, easy, clear and delivered
Thank you for leaving your feedback, it means a lot to us. We are so happy that you are happy, and we hope to work with you again in future. Best wishes, Jasmine
Sarah
Very helpful and made everything very easy was no stress on my half they done everything highly recommend them
Thank you for your lovely feedback. We are so pleased you're enjoying your car and we look forward to helping you in the future! Best wishes, Jasmine
Very efficient service
Very efficient and fast. Supplied a car ae a great price.
Thank you for leaving this great review Adam, I'm glad you were happy with the service we provided. I hope you're enjoying the car! If you need anything from us in the future, please do let us know. Best wishes, Lauren.
World Class Service
great team, very helpful, friendly, world class service.
Thank you for your kind words. Providing excellent customer service is at the heart of our business, and I’m so pleased that you found this to be the case. Wishing you many happy miles in your new car! All the best. Courtney
Would recommend
I recently got my lease car through Carparison. The team were really helpful and friendly and the whole process was straightforward from start to finish.
Thank you for providing your feedback. We are thrilled that your leasing experience went as smoothly as could be and we really hope you enjoy your new car! Best wishes, Jasmine
ID 7 lease order: VW Financial Services system failure
Overall good customer service. They had to deal with the long delays created by VW Financial Services contract system going down, with their really poor communication of what they were doing to fix it and when. Carparison must have had lots of frustrated customers like me chasing them for updates. A bit more pro-active updates would have been helpful.
Thank you so much for your 4* feedback Patrick. We understand your frustrations regarding the delays you mentioned, those were echoed by the team and like you say out of our control. We are so glad, you are now in your new ID7, we know you will love the car :-)
Ford Explorer
Advisors very helpful & knowledgeable whole process very open & honest
Hi David, thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! Best wishes, Courtney
New car lease
Excellent service throughout. Supportive when things go wrong and willing to help. Car delivered on given date in a good timely fashion. Staff knowledgeable and supportive.
Thank you so much for leaving this great review David! We really appreciate your patience whilst we resolved the issues you faced, and I'm so pleased we were able to resolve this to your satisfaction. It's wonderful to hear you're enjoying the car, and we sincerely hope you continue to do so throughout your lease. I'll be sure to pass this along to Steve, who will be chuffed with your kind words! If you need anything else from us in the future, please do get in touch. All the best, Lauren.
The whole process was very good from start to finish.
Thank you for your 4* positive feedback Robert. We know you will love your new Jaecoo and wish you many happy miles :-)
Great but give instructions how to charge
The paperwork was easy. The chap delivered on time. But you need to give instructions on how to charge the car.
Thank you for the positive 4* feedback Alison, we love to understand customers journeys and are always ready to learn as a business, we will relay your comments over to your supplying dealers logistics team.