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4.8/5
Independent Feedback based on 1074 verified reviews.
Great comm’s from start to finish
Great comm’s from start to finish will use again
Thank you so much for your lovely review - we hope the car is treating you well! All the best, Lauren.
Great communication and easy to do business with
Excellent communication and followup to questions also. I found the online processes very effective also.
Hi William, thank you so much for your review. We're so glad you had a good experience with us, and we're also pleased that the online processes worked well for you! A lot of the new online automations are relatively new to our process, so we're glad they're working effectively for our customers. If you need anything in the future, please do get in touch, otherwise, happy driving! Best wishes, Lauren.
Quick and effecient - delieery was on time and car clean and charged OK 👍
good servoce and competetive rental. The service was quick and car delivered on time . I did have have to chase for a delivery date , but all OK
Great service
Great service
Thank you for your kind words, they're very much appreciated. We hope the car is treating you well! All the best, Lauren.
Professional throughout
Professional throughout the process, good competitive prices
Really good communication at all stages of the process. Very friendly and helpful and ultimately delivered a good outcome. Would recommend to friends and family.
Hi Jake, thank you so much for taking the time to leave such a lovely review. The experience our customers have are incredibly important to us, so receiving a review like yours is a real mood booster! We hope the car is treating you well, however if you need anything in the future, please get in touch and we'll be happy to help. All the best, Lauren.
All communication was good, price excellent, delivery driver did an amazing job so yes overall the service and experience was top draw
Excellent service from start to finish
Delighted with the service
All very easy, found Sam Very helpful when selecting the vehicle. The follow up with all of the documentation was simple all done via email/in-line which was perfect for me.
Good company easy to work with and transparent
So when car delivered Coolant warning light came on vehicle, not your fault but not great start! Other than that good service and great price
Thank you for sending in your feedback, and for the four stars! We’re thrilled that you were impressed with our service, but we are sorry to have been let down by the coolant issue on delivery. That should have been picked up by our delivery partner and we will be in touch to resolve this for you. Thanks again for choosing us and we hope you continue to love your new Mercedes EQC. Best wishes, Charlotte
Efficient and helpful
Great prices and Great Support
Amazing customer support throughout the process. Car unfortunately arrived with some (very minor) damage on but the support team was able to solve it really quickly
Amazingly good
For start to finish it was a smooth and supportive experience
Very East to do Business With
Friendly and easy to deal with. Good comms through the process. Very Happy Customer.
Great service
Very fast and helpful service will recommend To others
Efficient experience for the paper work , customer service was polite and helpful however , lack of communication on the day of delivery
Thank you for leaving your kind review and for celebrating your order experience. We’re very sorry for the issues you experienced with delivery. We have referred this back to the supplying dealer and continue to monitor such experiences when choosing our future partners. We do hope you continue to enjoy your new car and are here to help should you need us. Best wishes, Charlotte
Great Service
Great pricing and excellent service throughout.
Best Leasing company i have used in over 20 years. Simon was a Diamond
Very smooth outfit. Easy to communicate with. Effortless all the way through. Good vehicle knowledge. Simon was particularly good sorting the various options and guiding through the process. never felt i was being pushed into the deal. Jasmine was also good at arranging delivery and financials. Highly recommend.
great team, great pricing and lovely service !
Hi Paul - thank you so much for your kind words, it's very much appreciated! Myself and Simon are so happy we've been able to assist in getting your vehicle to you. All the best, Lauren.
Poor customer service and respond time
Poor customer service, calls never returned. I still have a query sent through about my direct debit date, which hasn't been responded too? I still am unsure when my first payment goes out. I got really sick of chasing, even the initial car enquiry was never responded to, I had to call xck several times
Thank you for sending your feedback Trudi, and we’re sorry that you felt so let down. We’ll continue to be in touch to fully understand what went wrong. As far as we can see, we received your enquiry on the 14th March and quoted you the same day. We are subject to the approval process of funder and dealer and did experience difficulties with some of your verification documents, but I can see the team kept in regular contact to convey the updates we received. This included chasing the dealer for a delivery slot for you which we can only do once these documents are correct. Delivery then took place on the 9th April. We will review our contact frequency as a result of your feedback – even when this is ‘no news’ to prevent you feeling left in the dark. While I am content our team did the best they could, we’re sorry this fell short for you and we will continue to investigate so we can improve. Best wishes, Charlotte