Search
Reviews
4.8/5
Independent Feedback based on 1736 verified reviews.
My new car
I was dealt with by Martina throughout my leasing of a new car and she was excellent. She helped me at every point and displayed a keen sense of humour. It was a pleasure to deal with her and she made a difficult job for me very easy. Thank You. W.A.Macgillivray
Hi William, thank you so much for your kind review. It was a pleasure to assist you and if we can help with anything in the future, please do get in touch and we'll be happy to help! All the best, Courtney
Good service
Kept well informed throughout the whole process. Delivered when they said.
Good Morning Kevin, thank you for taking the time to leave this lovely review. I'm so pleased that you are happy with the service we provided and the vehicle was with you in a good amount of time. Happy driving! Best wishes, Lauren.
Overall good
Overall very good. Two points for review and improval. 1. Had several late requests to sign documents which could have been done earlier in the process. 2. Delivery driver knew absolutely nothing about the car. Was not able to tell me how to change the settings from kilometres to miles. Why deliver in uk set to kilometres? Was not able to explain any of the buttons
Thank you for taking the time to leave this feedback, I'm sorry to hear about the paperwork and delivery experience. The drivers the supplying dealership use are not representatives of the brand, so they're not trained in the vehicles they deliver. I appreciate that this is frustrating, however this is typical for lease deals as the discounts differ between fleet and retail vehicles, and unfortunately with fleet, you don't get showroom handover experience. If you have any queries, your local dealer will be able to help with the vehicle controls. I hope the car is treating you well otherwise, however if you need anything in the future, please do get in touch. All the best, Lauren.
Faultless
Couldn’t fault it. So easy and really pleased with the overall service.
Thank you so much for your 5* review Kevin, we are delighted that you were pleased with our service and we hope that you love your new Polestar 4! Best wishes, Jasmine
Smooth transaction
Simple and smooth transaction, great communication throughout the whole process from ordering, right through to taking delivery.
Thank you so much for your 5* review Adrian, we’re so glad you enjoyed the experience with us and we hope that you love your new Hyundai Ioniq 6! Best wishes, Jasmine
Brilliant service
Very easy very straightforward and cannot recommend them enough i would have no trouble using them again
Hi Justin, thank you so much for the lovely feedback, it means a lot to us. It was a pleasure to assist you and if we can help with anything in the future, please do get in touch and we'll be happy to help! it! Best wishes, Jasmine
Excellent fast service, clear communication
Hi Jodi, thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! Best wishes, Courtney
Efficient, professional and effective customer service. As promised, I had a customer service contact, Lauren, allocated and she ensured I was kept up to date throughout the process. I would be very happy to use Carparison again and also recommend to friends.
Thank you for leaving this lovely review, what a way to brighten up an already sunny morning! I'm so pleased you were happy with our service. If you need anything in the future, please do get in touch. Best wishes, Lauren.
Great deal, great communications, easy to work with :)
Great help and excellent communication throughout the leasing process. Also a fabulous lease deal saving me a lot on my previous lease costs.
Thank you so much for your 5* feedback, we are delighted that we could get you a great deal on the ID.7 and we hope you're loving the vehicle! Best wishes, Jasmine
Thoroughly friendly and professional. Vehicle was supplied ahead of what I expected.
Thank you for leaving this great review, we're so pleased you had a good experience with us! I'm glad your vehicle is with you earlier than expected, I hope you're enjoying the new car. All the best, Lauren.
Recommend
Good service, frequent updates.
Thank you so much for taking the time to share your feedback, we hope you are delighted with your lovely new Hyundai Ioniq! Best wishes, Jasmine.
Almost too easy
Excellent service
Thank you so much for your 5* review, we are delighted that you are happy with our service and we hope you love your fantastic new Volkswagen ID.7! Best wishes, Jasmine
CARPARISON are Amazing
Amazing from start to finish. They have it to a tee. 5 *****
Hi Graeme, thank you so much for your amazing 5* review! We are delighted that you're happy with our service and we hope you're enjoying your new vehicle! Best wishes, Jasmine
Carparison again ole ole
Super polite, very efficient for a smooth transaction I would definitely recommend carparison. My car was in stock and delivered to my home within 14 days by a wonderful gentleman from Tesla. Not intrusive or pushy, carparison treated us first class and made ordering our new car seemless. Keep up the great work guys!
Good morning, thank you so much for the wonderful 5* review! We are delighted that we could get your vehicle to you so quickly and we hope it's treating you well. Wishing you many happy miles in your fantastic new Tesla :-) Best wishes, Jasmine
Poor delivery
Everything went well up until the day of delivery. Was told csr eould be here between 4-5, then 6, it finally turned up at 8pm. If i hadnt have chased in the afternoon after no communication im not sure jt would have even turned up. The driver was keen to leave wasnt shown any of the controls or even got to turn the engine on. It also wasnt cleaned when it arrived and so was a disappointing experience
Thank you for your 3* feedback Gemma. The delivery is handled by a third-party provider and is outside of our direct control, however, we completely understand that this does not excuse the lack of communication you experienced from them. Up until the delivery day, everything from our Carparison team appears to be on track with a short lead time so it is sad to hear the handover did not meet the standard we aim to uphold. I have sent you an email directly regarding the car not being cleaned prior. This is certainly not the experience we want for our customers and we’ll be passing your feedback to the relevant parties to ensure it’s taken seriously and improvements are made. Enjoy your new Peugeot!😊
Vehicle Delivery
The process was extremely easy. The staff kept in touch, and informed you at every step of each phase, their knowledge of your contract was explained and confirmed at each step. The only gripe I had was the delivery charge £135 and I stay in Central Scotland not the Islands.
Thank you for your 4* feedback Thomas. We are pleased to hear you found the leasing process easy and our team at Carparison were efficient in keeping contact clear & concise for you. With regards to the delivery fee, unfortunately this was out of our hands. The dealers use transport companies who have self-employed employees who will do their upmost to keep the car in good condition, valet it before delivery and drive from different locations across the UK so the £135 delivery helps to cover fuel and the services provided as well as the delivery drivers time. After reviewing your account, it seems it only took under 3 weeks for you to receive your car which is brilliant! I hope you enjoy your new car and have many happy trips. 😊
Brilliant service. Kept us informed every step of the way and customer service team answered any questions promptly. Day of delivery was really smooth and I was contacted an hour in advance of the delivery which was really helpful.
Thank you for leaving this great review, I'm so pleased you had a good experience with us! I'm glad delivery went well and I hope you're enjoying the car. If you need anything in the future, please do get in touch. Best wishes, Lauren.
Exceedingly happy with our new car
Excellent communication, very competitive price and a wide choice of vehicles
Hi David, thank you so much for your wonderful 5* review, we are delighted that we could get you a great vehicle at a great price. Wishing you many happy miles in your fantastic new Peugeot! Best wishes, Jasmine
Leasing give it a try
The service was very good. The customer experience team were very helpful ana supportive. They fully explained the whole process and were quick to reply to anything questions we asked.
Thank you so much for your 4* feedback, your kind words are much appreciated and will be passed onto the Customer Experience team. We are glad the process was made clear and you were given full support through the journey, I can see it took less than a month for your new car to be on your driveway! All the best with your new car. :)
MG4 Electric
The whole process and the support given was great from start to finish. Everything explained and clarified .