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4.8/5
Independent Feedback based on 1595 verified reviews.
VW iD7 Tourer
Great service. Very straightforward. First lease contract and the assistance I received was great.
Hi Ashley, thank you for providing your feedback. We are thrilled that your first leasing experience went as smoothly as could be and we really hope you enjoy your new car! All the best, Courtney
Product great, customer care could be better
Was really good until I paid the admin fee but then any questions I asked were either responded to slowly or not at all. The car was great, as was the deal but didn’t know anything about who was supplying and delivering the car, other than a call from the driver delivering as there was never any updates without chasing, also had to chase for documentation I needed to complete for maintenance. Handover was good with Greenhaus, but I wish there was better customer care. Maybe it was just the time of the year and busy but I’m worried about if I need their support if the car goes wrong… it’s one thing to take a relatively long time to reply but not respond at all is unacceptable
Thank you for your review Simon. We listen to all feedback and I have reviewed your journey. I can see that after you initial call from us the journey was smooth. I can see that numerous emails were sent and our bookings team called to arrange delivery to you. Predominantly you will find more emails than calls after the order is placed due to the nature of the purchase and the need for signatures. We will continue to monitor our internal processes and where possible, we will always try to achieve more.... We know you will love your Ford Explorer as much as we do :-)
Primero No 1 Caroarison .
Kira , Lauren , you are both amazing young ladys who are exceptional in your work . You are both genuine and so professional at what you do . Keeping in touch at all times and explaining everything . E mails with all explained . Very reassuring . It's nice to talk to people like this in this buisness who car . Thank you . Brian.
Muchas gracias Brian! This has truly brightened mine and Kira's morning - thank you so much for making the effort to leave this review. I'm so glad to hear you've had a good experience with us and are loving the car. If you need anything else from us in the future, please do get in touch. All the best, Lauren.
Brilliant Experience
From the initial inquiry that I made right up to delivery of the vehicle I was very impressed with the service I received. Excellent communication and regular updates on the progress of my application gave me the confidence I was dealing with a very organised and competent organisation. I am extremely pleased with the whole process and would highly recommend Caparison to anyone who is like myself a lease novice. The service I received has given me the confidence to look at this way of leasing a vehicle again in the future.
Thank you so much for taking the time to leave such a great review! We are thrilled you enjoyed your experience with us and we really hope you continue to enjoy your new car. We look forward to helping you in the future! Best wishes, Jasmine
Such a great leasing company. I would thoroughly recommend.
From the initial phone call and throughout the process, all the staff were so helpful and polite. They would answer any questions I had and the contact was brilliant. The whole process was 3 weeks from my initial call to getting the keys. I can't thank them enough.
Dawn, thank you so much for taking the time to leave this lovely feedback - what a way to brighten up a gloomy Monday morning! The customer journey is at the heart of what we do, so I'm thrilled you've had such a good experience with us. I hope you've had a lovely weekend with your new car! Best wishes, Lauren.
So easy, stress free
Very clear communication. Easy to use.
Thank you so much for your kind review. It is our aim to make the process as easy as possible, so we are thrilled your experience matched up to that. Enjoy your new vehicle! Best wishes, Jasmine
Easy to use, good price
Quick, easy, super helpful agents. Very competitive monthly payments!
Thank you for leaving this great review Paul - I hope you're enjoying the car! All the best, Lauren.
Service as promised
Carparison delivered the service they promised. There were no surprise extra payments or price rises which I have experienced with previous lease companies. Would happily recommend Carparison to my friends.
Steve, thank you for leaving this review - being open and honest is incredibly important to us, as we understand the nerves around leasing vehicles online rather than in a showroom, so I'm thrilled you had a good experience with us. If you do need anything in the future, please do get in touch. Best wishes, Lauren.
Eccellent
The service I received was excellent. From enquiry to delivery the process was quick, supportive and easy
Thank you for taking the time to leave this lovely review, I'm thrilled you had a good experience with us! I hope the car is treating you well, however if you need anything further from us, please do get in touch. Many thanks, Lauren.
Recommended
Quick and easy. First time I have leased a car, they made the process simple, all was explained.
Hi Stephen, thank you for providing your feedback. We are thrilled that your first leasing experience went as smoothly as could be and we really hope you enjoy your new car! All the best, Courtney
Good service overall
Good service, slightly slow at the start but really responsive towards the end.
Thank you for your 4* review. We always appreciate feedback to help us grow. I have reviewed your journey and can see your order was placed 25th and your new car was in your possession on the 4th of April just 10 days from order. We will always attempt to get your new vehicle to you in a timely fashion, we are sometimes delayed by underwriting or having to request new proofs for the lenders. We do appreciate every journey is different and we will continue to learn to make our processes where under our control as rapid as possible.Enjoy your new Peugeot E-5008
Great service.
Great service, kept me informed, easy to deal with and easy to contact when necessary.
Thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! Best wishes, Jasmine
Trouble free leasing
Great communication through the buildup of leasing my car. Always someone at hand if I had a problem or was unsure of anything. I found the staff I communicated with to be very friendly and helpful. I got exactly what I ordered with a professional service.
Thank you for leaving such great feedback Marc, it's always lovely to hear that our customers had a good experience with us, especially on a sunny Friday afternoon! I hope you have a lovely weekend with your new car. If you need anything in the future, please do get in touch. Best wishes, Lauren.
Excellent from start to finish
Excellent experience from start to finish. The team dealt with my order quickly and efficiently with regular updates and responses to queries. No hesitation in recommending this company.
Thank you so much for your 5* review, we’re so pleased that everything went smoothly for you! Thank you for taking the time to share your feedback and we wish you the very best with your new car. Best wishes, Jasmine
Excellent service
Very helpful and friendly
Thank you for leaving this lovely review Sheila, I hope you're enjoying the car! All the best, Lauren.
New Hyundai Tucson 1.6 N S
Excellent service from start to finish only thing was I didn’t get a hybrid which was agreed in the very beginning.
Thank you for getting in touch with us on this, I can see that Steve has given you a call this morning to clarify that the vehicle is correct, so I'm glad to hear this has been cleared up! I'm thrilled you've had a good experience with us and you're enjoying the vehicle. I hope you have a lovely weekend! All the best, Lauren.
That's not a problem - I'll pop you an email now with the information you need. Many thanks, Lauren.
Carparison are a professional operation whom I'd happily recommend.
Good service throughout the process. Chris Bagwell is an excellent salesperson. Car wasm't spotless on delivery but all else was good.
Thank you for your 4* review, we will be sure to pass on your comments to Chris :-) We are sorry to hear that your car wasn't as clean as you'd hoped for and we would expect on delivery. We will take this up with your supplying dealers logistics team to improve and learn moving forward. We wish you many happy miles in your new Ford Explorer.
Happy
I am very happy with everything so far and would recommend the service.
Thank you for leaving this lovely review Lou, I hope the car is treating you well! If you need anything else from us in the future, please do let us know. All the best, Lauren.
All Good!
Communication good, everything went ahead as planned, no issues. The whole process was quick and straightforward.
Thank you very much for your 5* review, we are delighted that you are happy with our service and hope that you continue to enjoy your new Ford Explorer! Best wishes, Jasmine
Very good experience
Very professional service Good communication with advisors Having had a bad experience with another lease company previously this experience showed how it should be done
Thank you so much for leaving this great review! We're thrilled you had a good experience with us, especially after your previous lease experience. Also, thank you for your patience with the Ford batch. If you need anything in the future, please do let us know and we'll be happy to help. Best wishes, Lauren.