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4.8/5
Independent Feedback based on 1624 verified reviews.
Great Service
Great service, the adviser got me a great deal and the driver stopped locally to have the car cleaned and charged before dropping it off to me !
Started OKAY but rapidly declined to a very unsatisfactory experience
After initially speaking about the lease of two vehicles, we were advised that there were two available with a quick delivery. From this, we did not test the market elsewhere and agreed the lease. Following this, the delivery was not made, the lease type had to be changed, the communication stopped and we had to continuously chase to get the two vehicles. They were delivered almost a month later than they should have been resulting in us having to postpone the fitting of trackers, dashcams and vehicle livery. This delay has resulted in the above needing to be re-scheduled and us having to rent short term hire vehicles until our new vans are commissioned. Had the delivery not been promised as it was, we would have gone to other providers and investigated alternative solutions.
Good Morning, Greg. I have checked your case this morning in order to understand what has gone wrong and we’re so sorry you feel you weren’t looked after during the order of your two vans. We were aware you wanted delivery in December and were on course to do so until the dealer lost one of the keys prior to delivery and wouldn’t break protocol to deliver with only one. We can understand how frustrating that would be, particularly if you then had to shift around other services and remain mobile. We also had to shop around with funders and funding methods to get you the best deal after the original funder rejected the desired Contract Purchase terms. Which I can see was chased relentlessly our side, but I’m sorry you didn’t feel sufficiently kept up to date. I also want to assure you the service was provided with the best intentions and in light of the information we had at the time - not to dupe you with false guarantees to stop you looking elsewhere. We are once again sorry your experience hasn’t been up to scratch, and we will take your feedback on board for future orders. Best wishes, Charlotte
Very straightforward process.
Steve was very professional and easy to deal with and the whole leasing process was very straightforward.
Quick and excellent service
Good deal, quick and efficient service and had car within a few days even with Christmas in the middle
Thank you for taking the time to write this review, we're so happy you're pleased with your Carparison experience. I hope the car is treating you well! Best wishes, Lauren.
Friendly, helpful and professional throughout my lease car purchase agreement.
Hi Michael, t hank you so much for leaving us this review, your kind words are much appreciated. We hope you're enjoying the car! If we can help with anything in the future, please do get in touch.
Fantastic to deal with from start to finish
I would recommend Carparison again, they were fantastic to deal with and delivered on everything I wanted.
Thank you for your recommendation. We are thrilled you enjoyed your experience with us and we really hope you continue to enjoy your new car! Best wishes, Jasmine
So easy to deal with and very prompt
Very proffessional
Hi John, thank you so much for leaving us this review, your kind words are very much appreciated. We hope you're enjoying the car! If you need us for anything in the future, please do get in touch. Best wishes, Lauren.
great
fabulous for me
Hi Phil, thank you for taking the time to write this review - we hope the vehicle is treating you well! If you need any assistance in the future, please do get in touch with us and we'll be happy to help. All the best, Lauren.
Friendly staff smooth order & delivery would recommend only small gripe tor
Smooth order & delivery
A very professional and friendly service
They kept me up to date on developments and readily responded to my questions. A very professional service which I would readily recommend to others.
Thank you for your recommendation, Seyyed! We are thrilled you enjoyed your experience with us and we really hope you continue to enjoy your new car. Best wishes, Jasmine
I would recommend them to others
There service was excellent, felt like a personal service, which in not common in these days.
Hi Kenneth - thank you for taking the time to leave such a lovely review. The team works really hard to make sure our customers feel listened to and taken care of, so we're thrilled that this was reflected in your order. If you need anything in the future, please do get in touch. Best wishes, Lauren.
Great Service
Speedy updates and service, kept informed at every step
Thank you so much for your kind review, we're pleased to have been able to help! All the best, Lauren.
Recommend
Easy to deal with everything went smootly
Hi Graham, thank you very much for your kind review, we hope you enjoy your new vehicle! Best wishes, Courtney
Great Service in the main
Generally helpful whenever I called
Highly recommend
A great experience from start to finish I had doubts due to the deal being so competitive, but there was no issues and the car tuned up within the time frame and in perfect condition I would highly recommend and have done already
Hi Michael - thank you for leaving such an excellent review, we're so pleased that we were able to help getting your vehicle to you and that you had such a positive experience with us. I hope the car is treating you well! Best wishes, Lauren.
Would not use Carparison again
Not a great experience with Carparison. Unsurprisingly, the sales team (Ben) were very quick to get in touch regarding my initial query and to process the order (and take my fee!). When it came to delivery, this was slow and I had to chase (Jasmine) several times for updates to find out what was going on. I was given very short notice for delivery dates (1 or 2 days) and when working full time, this was not helpful. I was only told the day before the car was due to come, that in fact it couldn't be delivered. When the car did arrive, it had a warning light regarding tyre pressure which I had to correct. Most disappointing and frustrating is that the spec of the car that was delivered, is not what the quote said with some features not actually included. I have asked Carparison (Ben) twice for an explanation why this is so as I feel I have been misled, but have yet to receive a response. I would not use Carparison again.
Great service and super prices was kept updated always
We’re so pleased that everything went smoothly for you! Thank you for taking the time to share your feedback and we wish you the very best with your new car.
Excellent Service.
Excellent throughout.
Hi David, thank you for your kind words - we hope the car is treating you well. If you have any queries in the future, please do get in touch and we'll be happy to help. All the best, Lauren.
Great car supplied by an underwhelming provider!
Taking the order was fine… letting me know the progress of the delivery etc was excruciating and I found myself having to chase Jasmine all the time to find out what was happening. I had several unreturned calls and emails and only after threatening to cancel my order, I found out the car was coming from someone else because Jasmine had finished for Christmas without sending me a confirmation email of the delivery including the registration number to allow me to insure the car. I have leased cars before and this was by far the most frustrating service I have ever had and I certainly wouldn’t recommend using your business to anyone else on the back of what I experienced.
Good Afternoon Andrew, thank you for sharing your feedback and we’re so sorry that your experience with us isn’t what we would have hoped for. I have reviewed contact logs this morning and can see you were faced with a delivery delay due to a technical issue at the supplying dealership. I hope it helps you to know that our team were relentlessly chasing this to obtain your registration details and to ensure delivery before Christmas for you. But I can understand that our communication back to you didn’t convey this and understand your frustration at being left in the dark. We were fully resourced in the lead up to Christmas but also experienced incredible demand – which isn’t an excuse, but I hope provides some form of explanation. It is quite normal for our customer service team to take on cases to cover leave within our shared inbox – but I will note this as a suggestion for future so we can inform ongoing deliveries that their named contact will change. I’m sorry again that we couldn’t do better on this instance, but we really hope you continue to love your new car. Best wishes, Charlotte
Outstanding service and communication from my initial enquiry to car delive
Outstanding service and communication from my initial enquiry all the way through to the vehicle delivery.
Thank you for your kind words, David. Providing excellent customer service is at the heart of our business, and I’m so pleased that you found this to be the case. Wishing you many happy miles in your new car! Best wishes, Jasmine