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4.8/5
Independent Feedback based on 1625 verified reviews.
Mixed experiences
I have scored Carparison an honest and generous 3 stars. This is because: - The staff are very friendly and attentive when speaking over the phone. - The initial order processing of the vehicle was really quick and efficient - I suppose any sales oriented individual/organisation would be to secure sales. After my credit checks were satisfied, sadly, from this point things started to get shoddy, as it was me who fulfilled all the steps in order to obtain the vehicle. I was as if I was brokering the deal myself. - unnecessary delays were caused in Carparison issuing the release forms to the supplying dealer. - I arranged the collection date for the vehicle myself. - I even contacted the funder myself in order for me to be added on to the Tesla App as a driver. This was after waiting 4 days and making numerous phone calls to the admin team. Overall, promised actions agreed were not completed in a timely manner and admin processes seemed broken. Hope valuable lessons will be learnt.
Good morning and thank you for leaving your feedback and providing such detail to us. We appreciate your recognition of the positives even when your experience wasn't perfect. So to provide you with the same level of detail back, I have looked into your timeline this morning and hope now to confirm where we can make actionable changes as a result. - The delay you mentioned was due to a vehicle transfer in order to faciliate some individual delivery requests made by yourself. In this case, diverging from standard delivery process did mean delivery took longer than anticipated as an alternative site was better equipped to ensure the best service for you. However, we want and feel we should be able to make special arrangements without it causing a wait and we will work to ensure this is improved with our dealers accordingly. We are grateful that you have raised this, thank you. - It is standard process for us that the supplying dealer contacts the customer to arrange delivery. This is the first time this has been queried, but we log any negative sentiment and will review the process again if this feeling is shared proportionately. And are once again sorry you felt this wasn't acceptable. - Finally, we are deeply sorry about the delay in your access to the Tesla app. We are beholden to the manufacturer in this instance through the process they have given us, and I can see contact logs that both requested this and then chased it on your behalf. We are glad that you were successful in dealing with the funder on a resolution, but want to assure you that this wasn't through a lack of trying on our end. Regardless, we recognise this delay is unacceptable and completely understand why this would tarnish your experience. We will use your case as an example for change here. Thank you again, Abrar, for your honest comments - we will learn and improve where we can. From all of us here, we wish you many happy miles in your new car. Best wishes, Sarah
Got a great deal!
They were so helpful and not pushy at all. No hidden costs. And at the end of the day they were the cheapest.
Thank you for sharing such great feedback! We pride ourselves on our transparency, so this means a lot! We all wish you many happy miles in your new car! Best wishes, Sarah
very easy to work with. very organised, pleasant to deal with, and excellent and timely communicators
Thank you for your fantastic feedback! We're so glad that your experience with us was so positive and are grateful that you've taken the time to share it! We all wish you many happy miles of motoring! Best wishes, Sarah
Perfect
Brilliant, friendly and efficient service
Thank you so much for your 5 stars! We're so pleased you were happy with your experience and we all wish you many happy miles in your new car! Best wishes, Sarah
Would definitely recommend.
From start to finish the process was handles superbly. From initial enquiry to documentation and arranging delivery it couldn't have gone smoother. Delivery was a little disappointing as the driver disappeared before we could ask him any questions with regards t o the working of the car, i.e. How to lock it!!
Thank you so much for your review, and for rating us 5 stars despite a less than ideal delivery! We will raise this as a matter of urgency with our delivery partner as we agree it isn't the service standard we'd expect. We've also passed this case onto your Account Manager, Simon, who will be in touch to support with vehicle details if you still need them. Thank you for being generous with your feedback and we're sorry things were less than perfect! We all wish you many happy miles in your new car! Best wishes, Sarah
Very positive.
Delivered on time and car reflects my requirements.
Thank you for taking the time to share your positive feedback! We do always strive for 5* and are sorry you didn't feel your experience was perfect. If you are willing to share with us what we could have done better, please do send your thoughts to [email protected]. From all of us here, we wish you many happy miles of motoring! Best wishes, Sarah
Car is great and great service overall
Thank you so much for leaving us this 5* review - we really appreciate it and are so glad your leasing experience with us was so positive. From all of us here, we're wishing you many happy miles of motoring! Best wishes, Sarah
Efficient service with good customer support
Good customer service with well explained process
Thank you for taking the time to share your kind feedback! While positive, we always strive for 5*, so if you are willing to share with us what we could have done better, please do send your thoughts to [email protected] and we will review this and act accordingly. But thank you again, and from all of us here, we wish you many happy miles of motoring! Best wishes, Sarah
Seamless ,friendly fast and efficient service
Excellent communication, knowledgeable friendly team, no hard sell, the team are clearly have customer experience at its core. Would highly recommend to anyone looking to lease.
This feedback means a lot to us, thank you! And lovely to see that the values that are important to us resonated with you - we appreciate you taking the time to share that! From the whole team, we wish you many happy miles of motoring! Best wishes, Sarah
Best leasing company I have dealt with
I would definitely recommend Carparison, excellent communication from start to finish ( I mean to delivery of car) and the little things provided with the car. Very thoughtful.
Thank you for your kind words, Matthew! Yasmin and Lauren were delighted to look after you and will be chuffed with your feedback! From us all, we wish you many happy miles in your new car! Best wishes, Sarah
Excellent service once more!
Great all round service again from Carparison. Anthony was very helpful when ordering and Taylor kept me informed throughout the admin side. He even sorted out a collection of the vehicles a week before delivery could be made which was very helpful. I would not hesitate to recommend this company!
Thank you so much for leasing with us, and for this glowing review - which we will pass onto Anthony and Taylor! We're so glad to have helped. From all of us, we wish you many happy miles in your new car! Best wishes, Sarah
Great service.
Great van. Great Service.
Thank you for your very kind feedback, and the five stars! We all really appreciate it and are wishing you many happy miles in your new van! Best wishes, Sarah
Quick and easy to understand buying process well explained .
Thank you for taking the time to leave your review, Alastair! We really appreciate it and are so pleased that your experience was worhty of 5 stars! From us all, we would like to wish you many happy miles of motoring! Best wishes, Sarah
I feel like I'm in safe hands.
The team at Carparsion have been really helpful throughout the entire process and inspire confidence from the very first conversation I had with the representative.
Thank you for your lovely words, Jason. We will be sure to pass this onto Simon and Taylor who will be chuffed you enjoyed your experience! From us all, we wish you many happy miles in your new car. Best wishes, Sarah
Very professional from start to finish
Thank you for leasing with us and for leaving us a five star review! We're so glad we could help and we all wish you many miles of happy motoring! Best wishes, Sarah
Communicated well and immediately responded to questions asked. Great customer service.
We're so glad you found your leasing experience with us so positive and sincerely thank you for sharing your kind words. From all of us here, we wish you many happy miles in your new car! Best wishes, Sarah
Perfect experience
Perfect experience from start to finish. Excellent communication with friendly people.
Thank you so much for your very kind review! We're so glad we could help. From all of us here, we wish you many happy miles of motoring! Best wishes, Sarah
Great communication throughout and straightforward process
Great communication from the team and a straightforward process. Really like the online portal.
Thank you so much for your lovely feedback! We're chuffed that you've rated us 5 stars and benefited from our portal! From all of us here, we hope you continue to enjoy your new car! Best wishes, Sarah
Excellent Service
Excellent service from start to finish. Tom from sales was extremely helpful.
Good morning! Thank you for your feedback and 5 star rating, we really do appreciate it! We are so pleased to have been able to assist you with your new lease deal. From all of us here, we wish you many happy and safe travels. With best wishes, Sonia.
Prompt, polite and efficient service from enquiry to delivery.
Good morning! Thank you for your feedback and 5 star rating, we really do appreciate it! We are so pleased to have been able to assist you with your new lease deal. From all of us here, we wish you many happy and safe travels. With best wishes, Sonia.