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4.8/5
Independent Feedback based on 1625 verified reviews.
Really positive experience
I would recommend, the service was great and Sam was very helpful. Delivery was also smooth and I was kept up to date throughout the whole process.
Good morning! Thank you for your feedback and 5 star rating, we really do appreciate it! Sam is very grateful for your kind words and is pleased to have been able to assist you throughout your lease deal. From all of us here, we wish you many happy and safe travels. With best wishes, Sonia.
Great company to do business with!
Excellent all round service from sales to delivery. Everyone in the team is excellent especially Anthony, Andy and Jasmine! A pleasure to deal with.
Good morning! Thank you for your wonderful feedback and 5 star rating, we really do appreciate it! Anthony, Andy and Jasmine are thrilled with your kind words and are very pleased to have been able to assist you throughout your lease deal. From all of us here, we wish you many happy and safe travels. With best wishes, Sonia.
Love the car but awful delivery and new car experience
Staff at caparison were very polite and car was arranged quickly, however the delivery experience was awful. Requested a trailer delivery service but they said they couldn’t do it. I was worried about the condition the car would arrive in and it turns out I was right to be. Car arrived half cleaned, driver even rang me to ask me if I’d come with him as he didn’t know the local area. Inside the car the drivers area and floor was filthy - door card and floor mat covered in thick mud which was difficult to remove as it was clay like mud, not how I wanted to spend my first experience of a brand new car. The lower door card also has a long scratch across it off the driver getting in and out carelessly (it was covered in mud off his feet). As far as I understand carparision are not going to do anything about this scratch which is not the best and if I’d bought it from a garage this would have 100% been resolved. Considering I paid an additional £300 delivery fee this is extremely poor. Would probably go elsewhere next time.
Thank you for your review. We are very sorry that your vehicle did not arrive in the condition that we would have wanted and diminished the whole new car experience that you had previously shown concerns over, given it was a driven delivery. The logistics team have also investigated your complaint at their end and as the driver was very conscious that you had concerns about the condition of the vehicle and as he did not know the area, he asked for your assistance to find a suitable establishment to ensure that the vehicle would have been handed over to you at an acceptable standard of cleanliness. As separately advised, the logistics team are extremely apologetic for the condition of the vehicle on arrival and have offered a valet up to the value of £100 as gesture of goodwill. Having conducted my own investigation, I have been able to see that we had advised you that a trailered delivery was available to you, however there would have been a cost associated with it and the decision was made not to proceed with this option. If you would like to proceed with this offer of a valet, please contact us at [email protected] With best wishes, Sonia
Superfast and pleasant service
Super fast and fabulous service. I applied on 20/03 and the car was delivered on 25/03
Good afternoon! Thank you so much for your amazing review! We are so pleased that we could assist you with your new lease deal in a very quick and speedy manner! From all of us here, we wish you many happy and safe travels. With best wishes, Sonia.
Information provided and dealt with queries aptly
Yes great experience
Good afternoon! Thank you so much for your feedback and 5 star rating, we really do appreciate it! We are so pleased that we could assist you with your new lease deal. From all of us here, we wish you many happy and safe travels. With best wishes, Sonia.
Fabulous
What a fabulous service we have just received, communication was very prompt from start to finish. We received our quotes, which were really competitive, very fast and was kepted upto date every step of the way, right upto the delivery of the vehicle, would not hesitate to use you again 5*Service all the way.
Good afternoon! Thank you so much for your amazing review! We are so pleased that we could assist you with your new lease deal and look forward to welcoming you back! From all of us here, we wish you many happy and safe travels. With best wishes, Sonia.
Had my car within a week. Friendly, proactive staff. 10/10 service!
Within a week I had my car. Fantastic reply times and friendly service. To top it off, the price was fantastic. 10/10
Good afternoon Michail! Thank you so much for your fantastic review! We are so pleased that we could assist you with your new lease deal in a very quick and speedy manner! From all of us here, we wish you many happy and safe travels. With best wishes, Sonia.
Chloe and Ben were great.
Chloe and Ben were great. They were patient, knowledgeable and very helpful.
Good afternoon! Thank you so much for providing your 4 star review. We would love to understand what more we could have done to achieve 5 stars as this will really help us improve our service and customer journey. If you are happy to provide any further detail, please send this to us at [email protected] and our Customer Experience team will review any additional comments accordingly. With best wishes, Sonia
Friendly, professional and efficient.
Good service - responded quickly to emails. From enquiry to delivery of the car took about a week! All staff were friendly and professional and the process couldn't have gone any smoother.
Good afternoon! Thank you so much for your feedback and the 5 star rating, we really do appreciate it! We are so pleased that we were able to assist you with your new lease deal. From all of us here, we wish you many happy and safe travels. With best wishes, Sonia.
Great communication and prompt response to any questions
Good communication right from the start the sales team processed the order then passed to Jasmine who was great answered all my questions and always a prompt response
Good afternoon! Thank you so much for your feedback and the 5 star rating, we really do appreciate it! We are so pleased that we were able to assist you with your new lease deal. From all of us here, we wish you many happy and safe travels. With best wishes, Sonia.
Great experience, would not hesitate to recommend
Lauren was really efficient, knowledgable and helpful and made the whole experience seamless.
Good afternoon Tristan! Thank you so much for your feedback and the 5 star rating, we really do appreciate it! We are so pleased that we were able to assist you with your new lease deal. Lauren is delighted with your kind words. From all of us here, we wish you many happy and safe travels. With best wishes, Sonia.
Brilliant communication, followed up promptly and arranged exactly what we required
Good afternoon! Thank you so much for your feedback and the 5 star rating, we really do appreciate it! We are so pleased that we were able to assist you with your new lease deal. From all of us here, we wish you many happy and safe travels. With best wishes, Sonia.
Yasmin found a car that met my request quickly and efficiently. I received excellent customer service from all Carparison staff throughout the process.
Good afternoon Adrian! Thank you so much for your feedback and the 5 star rating, we really do appreciate it! Yasmin is so pleased that she was able to assist you with your new lease deal. From all of us here, we wish you many happy and safe travels. With best wishes, Sonia.
Fast delivery, excellent value
Incredibly fast, and at very competitive rates. It took less than 10 days from application to delivery!
Good afternoon! Thank you so much for your amazing review! We are so pleased that we could assist you with your new lease deal in a very quick and speedy manner! From all of us here, we wish you many happy and safe travels. With best wishes, Sonia.
Excellent Service
Excellent Customer Service
Good afternoon! Thank you for your feedback and 5 star rating, we really do appreciate it! We are so pleased that we were able to assist you throughout your new lease deal. From all of us here, we wish you many happy and safe travels. With best wishes, Sonia.
Cannot recommend enough, Carparison is the best
Ben was really helpful in speeding up the process and answering all my queries regarding the lease. Lauren went above & beyond to help me with the car collection & assistance on M1 services where I locked myself out of the car.
Good afternoon! Thank you so much for your feedback and 5 star rating, we really do appreciate it! Ben and Lauren are both delighted with your kind words and are very pleased that they were able to assist, especially in your hour of need! From all of us here, we wish you many happy and safe travels. With best wishes, Sonia.
brilliant
Ben was super helpfull , will be using again for sure.
Good afternoon! Thank you for your feedback and 5 star rating, we really do appreciate it! We look forward to welcoming you back at a future date. From all of us here, we wish you many happy and safe travels. With best wishes, Sonia.
Great broker to deal with
This is my second vehicle leased via Carparison, I wouldn’t hesitate to use their services again if the offer met my needs
Good afternoon Ian! Thank you so much for your kind review and 5 star rating! It was a pleasure to welcome you back for another lease deal. From all of us here, we wish you many happy and safe travels. With best wishes, Sonia.
Great Service - Highly Recommended
Tom has been amazing all the way through. No question was left unanswered, super fast responses and couldn't rate highly enough
Good morning! Thank you for your feedback and 5 star rating, we really do appreciate it! We are so pleased to have been able to assist you with your new lease deal and Tom is very happy with your kind words. From all of us here, we wish you many happy and safe travels. With best wishes, Sonia.
Tedious but better than the rest
The only company of 3 that could help me lease despite not being in the UK >3 years, process was slow and I didn’t get the Color car I wanted as by the time i was accepted ( in stock) , it was gone, but I was accepted
Good afternoon, thank you for your feedback and 4 star rating. I have spoken with Chris this morning to try and understand more about your journey with us and I am sorry to hear that things weren’t as plain sailing as we would have liked whilst trying to obtain a finance agreement for you. However, I am pleased that we were able to get you over the line and into your new lease vehicle! From all of us here, we wish you many happy and safe travels. With best wishes, Sonia.