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4.8/5
Independent Feedback based on 2260 verified reviews.
Totally happy with the service provided
Carparison had a very good deal on the car I wanted. I noticed some disappointing scores on Trustpilot but I went ahead - and I'm so glad I did! From the excellent Kira onwards they couldn't have been more helpful. Efficient, prompt, well-informed and friendly - I was delighted at how quickly everything went through. The car was delivered just over two weeks from my initial contact. My first time leasing and I can see that circumstances may have sometimes overtaken a deal, causing a customer to lower the review score. Not sure it is always fair to blame Carparison, though. From my personal perspective and experience, these are great paople to do business with, well-deserving a five star review.
Thank you so much for your kind words and for sharing your positive experience with Carparison! We're thrilled to hear that Kira and the team provided you with excellent service and that everything went smoothly for your first leasing experience. Your feedback means a lot to us, especially considering the initial concerns you had. We understand that some negative reviews can result from circumstances beyond our control, such as finance declines or changes to deals, and we always do our best to navigate these and support our customers. We truly appreciate your trust and support, and we're grateful for the five-star review. If you ever need assistance in the future, please don't hesitate to reach out. Enjoy your new car! Best wishes, Jasmine
Excellent service
I found the whole process very easy and well guided.
Thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! Best wishes, Courtney
Great experience
Great service, dedicated team but most communication on emails and sometimes the replies were delayed by a day
Thank you for sharing your 4* feedback. We appreciate your kind words regarding our service and team. Having reviewed your personal journey, we can confirm that all email communications were responded to within a 24-hour timeframe. As this is a digital journey, it is not always possible to provide an immediate response; however, we acknowledge your comments and understand the importance of timely communication. Should you require a more urgent response in the future, our team is readily available by telephone and would be delighted to assist you. Thank you again for taking the time to share your feedback, it helps us continue to improve.
Brilliant service. I am truly grateful to Courtenay for helping me with getting the car I got. She was super helpful as I was disheartened about missing out on a vehicle from another broker.
Thank you so much for the 5* review! We are so pleased that we were able to help you get the car you wanted and that you were happy with our service. Wishing you many happy miles ahead, we truly appreciate you choosing us! All the best, Roisin
Car lease
Although nervous at the start as process of getting car was different to anything I’d done before the experience was absolutely first class. Every member of the team was polite informative and delivered a top class service. I would undoubtably recommend carparison and intend to use this company again in a few years. Thank you to the whole team.
Thank you so much for the 5* review! It is certainly our aim to be the best, so we are thrilled your experience matched up to that! We hope you're enjoying the car! If we can help with anything in the future, please do get in touch. All the best, Courtney
Very smooth process.
Hi Yvonne, we’re so pleased that everything went smoothly for you! Thank you for taking the time to share your feedback and we wish you the very best with your new car. All the best, Roisin
Excellent car
Was very good
We’re so pleased that everything went smoothly for you! Thank you for taking the time to share your feedback and we wish you the very best with your new car. Best wishes, Jasmine
Nice easy process from start to finish
Nice easy process from start to finish with help from Roisin The handover from John was perfect and he was very informative
We’re delighted to hear that you found the process nice and easy from start to finish, that’s exactly the experience we aim to deliver. Enjoy your new car! All the best, Roisin
Poor delivery process of a new vehicle
The car delivered had a soiled back seat and a week later I discovered that. The SIM card was not activated and hence no cellular data till it is done. You don't deliver cars till this is done. I have been ping ponged between you, Arval & a local BYD dealership to get it activated which was your responsibility via Arval- very poor show & little customer care. I am now booked with Watford BYD dealership for the 9th of February (earliest date) which is one since delivery.
Thank you for your 2* feedback. I have taken the time to look at your journey pictures you kindly supplied and agree that the marking on the rear seat does not align with the standards we expect from our dealer partners. As your broker we do not have the functionality to activate your BYD sim but do agree your supplying dealer should have done this prior to delivery to save you any inconvenience, We have already fed your comments back to your supplying dealer and can only apologise on their behalf again and apprecaite they have now sent you a waiver letter as this was your chosen option. If we can be of any help within our remit, please reach out to the team. Best Wishes Steve
Very Happy
Good price, great comms, easy process, kept informed, help available when needed.
We’re so pleased that everything went smoothly for you and that you found the process easy and well communicated throughout. Thank you for taking the time to share your five star feedback, and we wish you the very best with your new car! All the best, Roisin
Amazing service, from my first enquiry to getting car delivered. I dealt with Courtenay and Roisin who were both very helping in answering all my questions and keeping me updated through every step. I’ve never leased a car before so wasn’t really sure the process, service I received made everything so stress free !
Thank you so much for your amazing five-star review! We’re delighted to hear your first leasing experience was smooth and stress free from start to finish. Providing excellent customer service is at the heart of our business, and I’m so pleased that you found this to be the case. Wishing you many happy miles in your new car! I’ll be sure to pass your kind words on to Courtenay as well. All the best, Roisin
Excellent service, good communication throughout the process.
Thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! All the best, Courtney
Simple, responsive and a great deal
Simple process, responsive people and a great deal. Thank you! Cian was very helpful.
Thank you so much for your kind review. It was a pleasure to assist you and if we can help with anything in the future, please do get in touch and we'll be happy to help! All the best, Courtney
Great service
Very supportive
Thank you so much for the 5* review! We’re so glad you enjoyed the experience with us. All the best, Courtney
Recent experience with BYD
Happy with the service and price but was disappointed that my car took 6 weeks to be delivered when I was told when placing the order that it would be 3/4 weeks. The delivery service by CWC was 10/10. It would have been nice to have received a call/message to see have the delivery went. Other than a request for this survey I’ve had nobody asked how the delivery went.
Thank you for your honest 4* feedback. We sincerely apologise that your vehicle delivery exceeded the initial 4 week timeframe due to delays at the supplying dealer's end. Additionally, we agree that you should receive a follow-up call after delivery to ensure it all went smoothly. Therefore, we have shared your feedback directly with the supplying dealer to help improve the overall customer journey. We hope you're enjoying your new vehicle, and please don't hesitate to contact us if you need anything in the future.
Efficient and easy to get hold of to ask a question.
Thank you so much for your review, we are thrilled that you were happy with our service. We really hope you continue to enjoy your new car! Best wishes, Courtney
Simple and straightforward
Thank you so much for the 5* review! We’re so glad you enjoyed the experience with us. All the best, Courtney
Helpful
Very informative
Hi Tony, thank you so much for your 5* review, we're delighted that you thought we were helpful and informative. We hope you love your new vehicle! Best wishes, Jasmine
Very good service with a friendly touch.
Kept informed by helpful, polite and friendly staff during order and delivery process. Delivery was friendly and informative, only slight complaint was that I couldn’t see if there were any scratches/damage as it had very muddy wheels, alloys and side panels - could have been given a quick wash at the local jet wash. Inside was mainly clean, few flecks of something on centre console but overall good. Set up vehicle easily and it is charging well. Only issue I have had is today on way home the screen kept cutting out and going dark along with my phone call.
Thank you very much for your fantastic 5 star review! We’re so pleased to hear that you found our team helpful and polite - that really means a lot to us. We’re sorry to learn that your vehicle arrived dirty and that you’re experiencing issues with the screen. I’ll be sending you an email shortly so we can get this resolved for you as quickly as possible. Best wishes, Jasmine
Cannot praise Carparison highly enough
This was my first experience of dealing with car leasing. I was so impressed with Carparison from my first call to the delivery of the car. All questions were always fully answered and I was enjoyed the process.
Hi Alan, thank you so much for leaving us this review, your kind words are much appreciated. It is certainly our aim to be the best, so we are thrilled your experience matched up to that! If we can help with anything in the future, please do get in touch. All the best, Courtney