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4.8/5
Independent Feedback based on 1088 verified reviews.
10/10
Excellent service. 10/10. Only slightly let down by an outdated Santander process.
Really clear explanation of how the leasing process works. Very proactive in terms of customer service and moving the process forwards. All electronic forms very easy to complete and submit.
Service as expected
The process went smoothly from start to finish and the customer support team was easily approachable and helpful
Thank you so much for your kind review - we really appreciate it! While we LOVE getting four stars, we always strive for the perfect five. If there was anything we could have done to achieve 5* and you are willing to share this with us, please get in touch at [email protected]. Best wishes, the Carparison Team
Exactly from start to finish
Fantastic service, friendly staff who source a car and guide
Service was fantastic, very knowledgable staff who sorted everything out as quickly as possible.
Very prompt response right from my enquiries till delivery.
Excellent. What I ordered was what I got
Very friendly service. Providing a smooth procedure to get the finance sorted & delivery of the car.
Cannot recommend highly enough!
Very easy to deal with, great communication throughout the leasing process. Their price for the car I wanted was over £50 per month cheaper than the next cheapest lease company, and I wasn't charged extra for metallic paint.
Excellent service.
Dealer let you down!
Late delivery of the car by the dealer plus leaving only 26 miles of petrol left us with a sour taste I'm afraid.
Thank you for your feedback and we are so sorry that your experience was less than perfect. We know an AM delivery was important to you and apologise for the inconvenience caused by the driver becoming delayed. While we expect them to leave you with far more than this, contractually cars do only need to arrive with sufficient fuel to get you to the nearest fuel station. Although we include this in pre-delivery communication, we will ensure this is clearer going forward. If this wasn’t enough on this occasion, please let us know. We’re also sorry that your registration was provided incorrectly. We appreciate hearing from you and will use this to improve. Best wishes, Charlotte
Efficient, professional and courteous service.
Good communication throughout and a friendly professional team.
My contact, Clare Gibson was brilliant. Really helpful, and even though I had other lease companies approaching me, including my previous lease company courting me to stay with them. Clare's attentivness and customer service made me go with Carparison. Even with time wasted by one of the lenders, she moved quickly to secure a new lender before my old lease ran out.
kept me updated through out even when the finance company had issues
Hi Jim - thank you so much for your kind words, they're especially great to hear when I know how much of a pain those finance documents were! I really appreciate your patience with this order and I'm glad we were able to get a good result in the end. If you need anything at all in the future, please do let me know and I'll be more than happy to help. Best wishes, Lauren.
Easy process, friendly to deal with.
Used them before, easy to deal with, competitive prices. Very helpful and dealt with my issues promptly and courteously.
Thank you for writing this review - we're so glad you returned to us for another vehicle. If you need anything in the future, please do get in touch. All the best, Lauren.
Staff were very efficient, friendly and helpful When I did have a query or two they were quick to sort it out.
Thank you for making time to write this review, we're so pleased you had a good experience with us! I hope the car is treating you well and if you need anything in the future, please do get in touch. All the best, Lauren.
Highly recommend. Professional, attentive and responsive throughout.
Sam was very attentive, responsive, professional and helpful throughout. Would recommend to anyone.
first time leasing
Great team, helped me get an excellent deal and made the whole process straight forward
Thank you for taking the time to leave this review, we're so pleased you had a smooth experience with us. If you need anything in the future, please do get in touch - otherwise, happy driving! All the best, Lauren.
Quick and easy
The whole experience was very good.its my first time leasing and it all went smoothly.
Great service
Craig was very helpful and went above and beyond
Quietly efficient
Did everything I would expect in an efficient manner. Communication was timely and not overdone.